WELCOME TO HENDFORD LODGE & ABBEY MANOR SURGERIES
REQUESTING MEDICATION
Patients are encouraged to use the NHS App to order repeat prescriptions as this is a safer and quicker way to receive your medications, please contact the reception team if you need help setting up your NHS App or require proxy access for a loved one. Alternatively patients are still able to email their prescription requests directly to our team. When emailing requests, please ensure that you include your name, D.O.B and the medication that you are requesting. Requests for medication will be processed within five working days.
Please be advised that as of 31st December 2025 we WILL NOT take any prescription requests over the phone.
CAR PARKING REMINDER
Our car park is independently monitored and a permit will need to be issued for the duration of your appointment. This can be done by inputting your registration details into the tablet in reception.
NHS Quicker
If we are at capacity or you need urgent care, NHS Quicker is a helpful tool for checking live A&E and Urgent Treatment Centre wait times. It also directs you to nearby pharmacies, opticians, dentists, and sexual health services.
https://nhsquicker.co.uk/app/
Coronavirus advice
Advice from the NHS on Coronavirus, including recognising symptoms, precautions to prevent catching and spreading the virus, when and how to seek medical help and how to support your recovery from COVID-19.
Can you use self care?
Are you, or a relative, felling unwelll? Please see our guidance and advice on the self-care steps you can take for minor illnesses before trying to book an appointment with one of our doctor or nurses.
Who should I see?
Advice on which clinician - doctor, nurse, healthcare assistant - is most appropriate to consult and book an appointment with for a number of illnesses and chronic health conditions and routine tests.
How we use your data is changing
- This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research
- You can also watch a short video on how the NHS will be using your data.
- The date that the extraction of data will begin is the 31st March 2022. Should you wish to opt out of this program, please contact the practice by phone stating your wish to do so, or download and complete this 'opt-out' form (docx file) and leave it with reception.
You And Your General Practice
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below on NHS England's website
